Returns & Refunds Policy

Last updated: 24 October 2026

We want you to be happy with what you buy from Al Mohanad Tech. If something is wrong with your order, here is how we put it right.

You have 24 hours to report a problem

Please contact us within 24 hours of receiving your order if:

• the item you received is different from the one described on our website, or
• the item is faulty, damaged on arrival, or does not work.

When we can’t accept a return

• The problem is reported more than 24 hours after delivery.
• The item has been used, damaged, or altered by the customer.
• The item works as described and you simply changed your mind.
• Parts, accessories, manuals or the original packaging are missing.

How to request a return

1. Message us on WhatsApp at 0786046486 or email [email protected] with your order number.
2. Briefly describe the problem and, where possible, send a photo or short video.
3. Keep the item with all its accessories and original box. We will arrange to collect it or tell you where to bring it.

What happens next

Once we receive and check the item, we will offer you a replacement of the same product or, if a replacement isn’t available, a full refund. Refunds for cash orders are paid in cash; refunds for CliQ orders are sent back by CliQ. If the return is because of our mistake or a faulty product, we cover the collection cost.

Manufacturer warranty

Faults that appear after the first 24 hours are handled under the product’s warranty, where one applies. Contact us and we will guide you through the warranty process.

Cancelling an order

You can cancel free of charge at any time before the order leaves our store. Just message us on WhatsApp with your order number.