Privacy Policy

Last updated: 24 October 2026

This policy explains what personal information Al Mohanad Tech (almohanadtech.com) collects when you visit our website or place an order, how we use it, and the choices you have.

What we collect

Order and contact details: your name, phone number, email address (optional), city and delivery address, and any notes you add to your order.
Order history: the products you bought, prices, payment method and delivery status.
Messages: what you send us through the contact form, WhatsApp or email.
Technical data: basic information your browser sends, such as IP address, device type and pages viewed, plus cookies needed to keep your cart and account working.

We do not collect or store bank card details. Orders are paid in cash on delivery or by CliQ transfer.

How we use it

to process, confirm and deliver your orders, and to contact you about them;
to handle returns, refunds and warranty requests;
to answer your questions and provide customer support;
to keep the website secure and prevent fraudulent or abusive orders;
to improve our website and product range;
to send offers or news, only if you have agreed to receive them. You can opt out at any time.

Who we share it with

We share only what is needed with:

delivery partners, who receive your name, phone number and address to deliver your order;
service providers who host and run our website and email;
authorities, when the law requires it.

We never sell your personal information.

Cookies

Our website uses cookies to remember your cart, keep you signed in and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the store, such as the cart, may stop working.

How long we keep it

We keep order records for as long as needed for accounting, warranty and legal purposes. Contact-form messages and other information are deleted when they are no longer needed.

How we protect it

We use secure (HTTPS) connections and limit access to personal information to staff who need it to serve you.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or ask us to stop sending marketing messages. Email [email protected] and we will respond as soon as possible.