Attempting to install the Windows 10 May 2019 Update on the Surface Book 2 can make the Nvidia GPU disappear and adversely impact performance, so Microsoft blocked it for now.
It’s a little embarrassing for Microsoft when it has to block a Windows Update from installing on certain desktops and laptops, but it’s very embarrassing when the company’s own Surface Book 2 gets added to the list.
According to ZDNet, that’s exactly what just happened with Microsoft being forced to block the Windows 10 May 2019 Update from installing on the Surface Book 2. It’s because of a bug in the update which can result in the Nvidia GPU used by the Surface Book 2 not being detected and effectively disappearing from the system. No dedicated GPU means greatly reduced performance using the Intel integrated alternative and a lot of frustration for users.
As an advisory note from Microsoft explains, “Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Window 10, version 1903 (May 2019 Feature Update), some apps or games that needs to perform graphics intensive operations may close or fail to open.”
The update block is officially referred to as a “compatibility hold,” which means it won’t be unblocked until Microsoft can fix the problem in the update and ensure it’s compatible with the laptop. There’s no expected fix date, but obviously Microsoft is advising Surface Book 2 owners not to attempt to manually update their hardware.
This isn’t the first time Microsoft has been forced to block the May 2019 update for a surprising reason. You may remember back in April it was discovered external media, including USB drives and SD cards, stopped the update from happening.